Privacy Policy

At Catvero, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Catvero Ltd collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

1. Information We Collect

We may collect information including your:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Account and login information
• Communications with us
• Payment-related transaction information
• IP address, browser, device and website usage information
• Marketing and communication preferences

Payment information may be processed securely by third-party payment providers. We do not necessarily receive or store your complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders
• Take and manage payments
• Create and manage your customer account
• Communicate with you about orders, deliveries, returns and refunds
• Respond to questions and customer-service enquiries
• Prevent fraud and protect our website and customers
• Improve our website, products and customer experience
• Maintain business and accounting records
• Comply with legal and regulatory requirements
• Send marketing communications where you have consented or where otherwise permitted by law

3. Legal Basis for Processing

Where applicable under UK data-protection law, we process personal information because it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given your consent.

Where processing relies on consent, you may withdraw your consent at any time.

4. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including payment providers, delivery and courier companies, website and hosting providers, IT service providers and professional advisers.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell your personal information.

5. Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand how visitors use the website and, where applicable and permitted, support analytics and marketing.

Further information about the cookies we use and the choices available to you should be provided through our cookie information or consent tools.

6. Marketing Communications

Where applicable, you can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.

You will still receive necessary service communications relating to orders or your account.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

Different types of information may therefore be retained for different periods.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based service can guarantee absolute security.

9. Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

You may contact us if you wish to exercise a relevant right.

You may also have the right to complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Catvero using the contact details provided on our website.